Transforming employee engagement through thoughtful design
Revamped employee intranet platform focused on engagement and productivity, turning a dated tool into something employees actually want to use.
About UST
UST is a global digital transformation company. Their employee intranet serves thousands of employees across multiple regions and needed modernization.
Overview
UST's existing employee intranet was outdated and suffering from low engagement. Employees found it difficult to navigate, visually outdated, and disconnected from the tools they actually used.
Outcomes
My role
Led user research to understand employee pain points, conducted stakeholder interviews, and designed the new information architecture.
Let's break down the problem
User problem
Employees found the intranet difficult to navigate and find relevant information. The interface was visually outdated and didn't reflect UST's modern brand.
Employees didn't need more features—they needed better organization and faster access to what matters.
App experience problem
The intranet was disconnected from the tools employees actually used, requiring constant context-switching and reducing productivity.
Business problem
Low engagement with the intranet meant important company communications weren't reaching employees effectively.
Process
Research & Discovery
I conducted user research to understand employee pain points through stakeholder interviews, employee surveys, usage analytics, and competitive analysis.
Stakeholder Interviews
Met with HR, IT, and department heads to understand organizational needs and pain points.
Employee Surveys
Gathered quantitative feedback from employees across different departments and regions.
Usage Analytics
Analyzed existing platform data to identify drop-off points and underused features.
Solution
#1 Redesigned Information Architecture
Restructured the entire navigation based on employee mental models rather than organizational structure.
#2 Modern, Accessible Interface
Created a clean, contemporary design that reflected UST's brand while meeting WCAG accessibility standards.
#3 Personalized Experience
Implemented role-based content surfacing so employees see what's relevant to them first.
#4 Integrated Tools
Connected the intranet with commonly used tools to reduce context-switching.
Learnings
- •Understanding mental models is crucial for effective information architecture
- •Accessibility shouldn't be an afterthought—it improves the experience for everyone
- •Personalization can dramatically improve engagement when done thoughtfully
Let's have coffee?
